We’re looking for competent, friendly shoppe associates to join our award-winning (and growing!) shoppe in Ardmore, PA. The right candidate will join a creative, fast-paced environment and may contribute to the marketing, promotion, ecommerce and giving back components of the business. You must possess a proactive, can-do attitude; care about quality, exceeding expectations, and the desire to learn something new every day.

Exceptional customer service is at the core of our business model and the most important aspect of this position, so excellent communication and interpersonal skills, and a desire to cheerfully assist our customers is an absolute must.

Responsibilities include:

• Greeting customers in a friendly & personable manner
• Immersing and educating yourself on our product offering to ensure an in-depth knowledge of our product assortment
• Recommending, selecting, demonstrating, helping locate merchandise based on customers’ needs/desires
• Answering questions, providing information & telling the story about the store/merchandise
• Exercising patience and tact while helping children and/or particular customers
• Stock replenishment, sales floor merchandising activities
• Maintaining organized & stocked floor during open hours
• Managing sales counter, POS experience (e.g. opening/closing cash register, counting money, balancing cash drawer, etc.)
• Bagging, boxing, packaging and/or shipping customer purchases
• Wrapping gifts
• Checking in, pricing, organizing product inventory shipments
• Maintaining cleanliness of store e.g. light dusting, vacuuming area carpets, cleaning glass cases, etc. as needed
• Additional support as needed, you are excited to dive in and get it done!

Qualifications:

• Excellence, enthusiasm, and excitement about engaging with customers
• Excellent interpersonal & verbal communication skills
• Desire to be part of a tight knit team looking to transform and elevate the traditional retail experience
• Exceptional attention to detail, organizational and follow-up skills
• Strong planning and time management skills with ability to handle multiple tasks simultaneously
• Strong listening skills
• Dependable/reliable
• Integrity: holding yourself & your employees/team to the highest standards, doing the right thing always, even when no one is looking
• Computer literate (familiar with google office suite: various web apps)
• Neat & professional personal appearance
• Ability to effectively maneuver the sales floor and stockroom, may include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
• Entrepreneurial spirit, seeing/creating opportunities others haven’t
• Ability to work 20+ hours per week, including weekends
• Bonus (but not required): you have hidden talents that contribute to the magical moments in our retail experience.

We’re looking for a competent, friendly shoppe manager to join our award-winning (and growing!) family concept store in Ardmore, PA. This position is year-round, full time and comes with a fierce opportunity to grow with the company.

The right candidate will join a creative, fast-paced and detail oriented environment, and will contribute to the marketing, promotion, ecommerce and giving back components of the business. Must possess a proactive can-do attitude; care about quality and know the details matter, exceeding expectations, and the desire to learn something new every day.

Exceptional customer service is at the core of our business model. The right candidate will embody this mindset and be expected to lead by example and promote this ethos throughout every customer communication touchpoint.

Responsibilities include:

General leadership:

• Serve as a proactive mentor, teacher and problem solver
• Set a positive leadership example for others to aspire to

Customer Care

You will be interacting with customers directly:

• Immersing and educating yourself on our product offering to ensure an in-depth knowledge of our product assortment
• Greeting customers in a friendly & personable manner
• Recommending, selecting, demonstrating, helping locate merchandise based on customers’ needs/desires
• Answering questions, providing information & telling the story about the shoppe/merchandise
• Exercising patience and tact when assisting children and/or particular customers
• Managing/motivating store team to provide highest level of customer care
• Managing sales floor customer flow, interactions
• Managing/executing in-store events & promotions, when applicable

Merchant skills

• Supporting Creative Director in development, planning, scheduling, and executing in-store merchandising plan
• Upholding all aspects of company merchandising standards
• Developing/utilizing all available business analysis reports to aid in business growth
• Reviewing sales frequently, proactively recommend sales opportunities

Training & development

• Utilizing all available training tools to provide consistent staff training
• Administer reviews of sales associates

Operations

• Managing all aspects of store operations
• Executing stock replenishment activities, maintaining organized/stocked floor during open hours
• Managing store cleanliness procedures
• Supporting in-store and web orders as necessary
• Training all sales associates to have the highest standards of operation
• Adhering to all “typical day” guidelines

Loss prevention

• Supervising regular inventory count process  
• Training sales associates on internal/external loss prevention

Qualifications:

• Experience working in retail environment in a supervisory/management level
• Excellence, enthusiasm, and excitement about engaging with customers
• Desire to be part of a tight knit team looking to transform/elevate the traditional retail experience
• Excellent interpersonal & verbal communication skills
• Exceptional attention to detail, organizational and follow-up skills
• Strong planning and time management skills with ability to handle multiple tasks simultaneously
• Strong listening skills
• Dependable/reliable 
• Computer literate, familiar with google office suite, various web apps
• Neat and professional personal appearance
• Ability to effectively maneuver around sales floor and stockroom, may include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
• Integrity, holding yourself and your employees/team to the highest standards and doing the right thing always, even when no one is looking
• Entrepreneurial spirit, seeing and creating opportunities others haven’t
• Ability to work 40 hours/week
• Bonus (but not required): you have hidden talents that contribute to the magical moments in our retail experience.

We’re looking for a competent, friendly photographer with an eye for styling merchandise to photograph products for our ecommerce website. Most products are desktop in size, including books, toys, games, soft goods, etc. This position is part time, between 10-20 hours/week to start.

Requirements include:

- Degree in photography or equivalent experience

- Understanding/experience shooting with natural lighting and/or have the ability and experience to mimic natural lighting

- Strong styling, shot composition skills

- Ability to follow established product shot guidelines to maintain brand consistency

- Proficient with editing software, including photoshop, lightroom

- Strong attention to detail and time management skills

- Live within easy driving distance of Ardmore

Appropriate colored seamless rolls, and seamless stand if needed, provided.